FTC Complaint Template

COMPANY INFORMATION: Company Name: [COMPANY LEGAL NAME] Company Address: [COMPANY ADDRESS] Company Phone: [COMPANY PHONE] Company Website: [COMPANY WEBSITE] YOUR INFORMATION: Name: [YOUR NAME] Address: [YOUR ADDRESS] Phone: [YOUR PHONE] Email: [YOUR EMAIL] Account/Member Number: [YOUR ACCOUNT OR MEMBERSHIP NUMBER WITH THE COMPANY] AMOUNT LOST: $[TOTAL AMOUNT] PAYMENT METHOD: [CREDIT CARD / DEBIT CARD / BANK TRANSFER] DESCRIPTION OF COMPLAINT: I am filing this complaint against [COMPANY NAME] for unauthorized recurring charges and deceptive billing practices. TIMELINE OF EVENTS: - [DATE]: [DESCRIBE ORIGINAL SIGN-UP OR AGREEMENT] - [DATE]: [DESCRIBE CANCELLATION REQUEST] - [DATE]: [DESCRIBE CONTINUED UNAUTHORIZED CHARGES] - [DATE]: [DESCRIBE ATTEMPTS TO RESOLVE] SPECIFIC VIOLATIONS: 1. DECEPTIVE PRACTICES: [DESCRIBE HOW THE COMPANY MISLED YOU] 2. UNAUTHORIZED CHARGES: The company continued to charge my account after I [CANCELLED / NEVER AUTHORIZED] the recurring payments. Total unauthorized charges: $[AMOUNT] 3. DIFFICULT CANCELLATION: [DESCRIBE OBSTACLES TO CANCELLATION IF APPLICABLE] RESOLUTION ATTEMPTS: I have attempted to resolve this matter directly with the company: - [DATE]: [CONTACT METHOD AND RESULT] - [DATE]: [CONTACT METHOD AND RESULT] The company has refused to provide a refund despite [DESCRIBE WHY REFUND IS WARRANTED]. REQUESTED RELIEF: I am seeking a full refund of $[AMOUNT] for the unauthorized charges. SUPPORTING DOCUMENTATION: I have the following documentation available: - Bank/credit card statements showing unauthorized charges - Original contract or membership agreement - Cancellation confirmation or request records - Email correspondence with the company - Notes from phone calls (dates, names, what was said) - [ANY OTHER DOCUMENTATION: RECEIPTS, PHOTOS, ETC.]