Management Escalation Email

Subject: ESCALATION - Unresolved Billing Dispute - Account [ACCOUNT NUMBER] Dear [MANAGER NAME AND TITLE], I am writing to escalate a billing dispute that your customer service team has been unable or unwilling to resolve. ACCOUNT DETAILS: - Account Holder: [YOUR FULL NAME] - Account Number: [ACCOUNT NUMBER] - Email: [YOUR EMAIL] - Phone: [YOUR PHONE] DISPUTE SUMMARY: Total Amount Disputed: $[TOTAL AMOUNT] Dispute Period: [DATE RANGE] PREVIOUS CONTACT ATTEMPTS: 1. [DATE] - [CONTACT METHOD] - [RESPONSE/OUTCOME] 2. [DATE] - [CONTACT METHOD] - [RESPONSE/OUTCOME] ISSUE DESCRIPTION: [BRIEF DESCRIPTION OF THE BILLING ISSUE] Despite multiple attempts to resolve this matter through your customer service channels, I have received no satisfactory resolution. [DESCRIBE WHY PREVIOUS RESPONSES WERE INADEQUATE] I am requesting: 1. A full refund of $[TOTAL] within 14 days 2. Written confirmation that my account is closed 3. Assurance that no further charges will be made If this matter is not resolved within 14 days, I will: - File complaints with the FTC and my state Attorney General - File a dispute with my bank/credit card company - Share my documented experience on consumer review platforms I am prepared to resolve this matter amicably but will pursue all available remedies if necessary. Sincerely, [YOUR NAME] [YOUR EMAIL] [YOUR PHONE] Attachments: - Previous correspondence with customer service - Bank statements showing disputed charges